Returns & Refund Policy

Thank you for shopping with BH Comfy Cozy. Please read our policy carefully before making a purchase.

Digital Downloads

Due to the digital nature of our products, all sales are final and we are unable to offer refunds or exchanges on downloadable items once the purchase has been completed and the file has been delivered.

Issues with Your Download

If you experience any technical issues with your download, please contact us within 7 days of purchase and we will do our best to resolve the issue promptly.

Jewellery

We want you to love your jewellery. Here's how we handle returns:

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, we will offer a full replacement or refund. Please contact us within 7 days of receiving your order with a photo of the issue. We will cover all return shipping costs in these cases.

Change of Mind

If you change your mind, we offer an exchange or store credit within 14 days of delivery, provided the item is:

  • Unworn and in its original condition
  • In its original packaging

Please note: the customer is responsible for return shipping costs in change of mind cases.

Personalised Items

Personalised jewellery is made especially for you. As such, we are unable to offer refunds or exchanges on correctly made personalised items. Please double-check all personalisation details before placing your order.

Not Eligible for Returns & Refunds

The following are not eligible for returns or refunds:

  • Custom-made items (unless they arrive damaged or defective)
  • Orders that fail to arrive due to incorrect shipping addresses provided by the customer
  • Items that have been used, altered, or damaged after delivery
  • Requests based on buyer's remorse (e.g., you no longer want the item)

We reserve the right to deny refunds or returns if the item does not meet the eligibility criteria outlined above.

How to Request a Return

To start a return or exchange, please contact us via our Contact page with your order number and reason for return. We aim to respond within 1-2 business days.